Policies are used when good judgement and/or skill at persuasion and handling dynamic situations isn’t adequate.

They provide a box to work within, boundaries that remove the burden of decision making. They provide comfort and security — something to hide behind.

They are the antithesis of freedom and autonomy. They are the crutch of workers who cannot, aren’t allowed to, or do not want to own the responsibility for what happens.

Policies don’t represent any immutable law or objective reality. They are made up. People make them up, right out of thin air, to try to address circumstances where individual decision making isn’t deemed appropriate. They can be changed. They can be ignored or broken by anyone willing to take a risk.

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