Archive for November, 2011

Who Owns Your Data?

Each of us has numerous credit cards, phone calls, and many other kinds of transactional data that gets stored….somewhere. This data contains a lot of info about who we are, what we do, how we do it, etc. Who owns it? Well, arguably we do. In many cases we are granted some access to it, but it’s not like it’s readily available in any form that’s useful to us beyond a manual reference.

What’s this data worth? What’s it worth if it could all be aggregated into one, all telling pile of metadata? We could probably be using it to get better deals on things and/or services that are better tailored to what we do.

There’s an opportunity here.

You know a product category is commoditized when…

I happened to order a TV for the home office from Best Buy on line the other day. I set it up for local pick up. When I arrived at the store the clerk asked me what kind of TV I had ordered (presumably to make it easier for them to find). At that moment I realized I didn’t know. I couldn’t tell her. It was just a TV. Who cares?

Timing

The NFL got out in front of their labor dispute and managed to get attention, which helped create the urgency to get it solved in time to have a season. The NBA is not faring as well. In both cases it’s millionaires arguing with billionaires over a few million dollars, but the NBA situation is complicated by the poor timing of having to follow the summer of lots of attention and debate on the matter as it pertained to football, not to mention the whole economic situation in general. Sports fans were tired of it all before the NBA cancelled their first game. Factor in that all but the most ardent NBA fans don’t care that much about many of the regular season games and it all adds up to apathy.

We just don’t care NBA. You figure it out, we’ll come back and watch some games, but we don’t even care enough anymore to get indignant over it. Nobody is threatening to “never go to another NBA game”  or anything.

The NBA is in trouble. We’ll see how it plays out, but right now most people don’t miss it much. This kind of apathy is really dangerous. Both the owners and players may well end up losing more money than the difference they are arguing about.

 

From the Grave to the Grave

Well, I guess Steve Jobs might still muster a little smirk on this one. Flash player for Mobile is dead.

 

 

 

 

 

 

 

Announcement from Adobe:

Our future work with Flash on mobile devices will be focused on enabling Flash developers to package native apps with Adobe AIR for all the major app stores. We will no longer adapt Flash Player for mobile devices to new browser, OS version or device configurations. Some of our source code licensees may opt to continue working on and releasing their own implementations. We will continue to support the current Android and PlayBook configurations with critical bug fixes and security updates.

…and so Steve was right, yet again. It’s now the official time for HTML5.

 

The Front Lines

What happens on the front lines is what matters to customers. It IS your company. You can have the greatest philosophy and strategy, the most robust infrastructure, the hippest trendy culture, but when someone picks up the phone to handle a call all of that means virtually nothing to the person on the other end of the line. So it’s not just a receptionist, or an assistant. It’s a vital lifeline between customers you’ve spent (usually a LOT of) money getting to call you and that first experience, that first impression. Why spend all the money it takes to get everything right and then blow it at the point of contact? Don’t skimp here.



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